IMPORTANT NOTICE

WE DO NOT GUARANTEE SAFE DELIVERY

1. Our terms are F.O.B shipping point. The responsibility for damage in transit is the carrier’s whether it is visible for concealed damage. 
2. Inspect your shipment immediately. Insist that visible damage be indicated on the freight bill. 
3. Open your shipment immediately and inspect for concealed damage.
4. In case of damage, notify the delivering carrier immediately. Request that inspection be made. Make a phone call to the carrier and confirm with a written request.
5. EZ Concrete Supply takes every precaution to ensure safe arrival, but our responsibility ceased when the shipment was handed over to the carrier.
6. Claims for damages must be made by you as soon as possible to the carrier.

** DO NOT RETURN MERCHANDISE WITHOUT OUR RETURN LABEL.

** RETURNED MERCHANDISE WILL NOT BE ACCEPTED BY US FROM THE CARRIER UNLESS A RETURN LABEL HAS BEEN ISSUED BY EZ CONCRETE SUPPLY TENNESSEE. 

EZ CONCRETE SUPPLY TENNESSEE IS NOT RESPONSIBLE FOR ANY PARTS OR SHIPPING CHARGES RELATED TO AN ORDER WITHOUT A PHYSICAL COPY OF THE INVOICE. 

Need help?

Contact us at contact@ez-concretesupplytn.com for questions related to refunds and returns.